Writing / An original reflection

The Urge to Fix Things

On learning that helpfulness isn't always measured by how quickly we offer an answer.

A reflection by Jesse Arvizu, Psy.D.

One thing I had to learn in clinical training was that being helpful doesn’t always mean jumping in with an answer. I wanted to use the things I was studying. Someone would bring a problem into the room and I’d already be thinking about which intervention might help.

But when you’re too busy figuring out what to do, you can miss what the person is actually telling you. Sometimes someone needs more room to talk. Sometimes the question you ask next matters more than the advice you were about to give.

I think that urge to fix things is pretty human. If someone we care about is hurting, of course we want them to feel better. But I’ve also had to wonder whether some of that urgency is about easing our own discomfort with seeing someone struggle.

None of this means I think therapy should just be listening and nodding. I love exposure-based work, and sometimes it’s time to stop debating a fear and put a prediction to the test. With OCD, for example, the person often already knows that the compulsion isn’t necessary. What changes things is practicing a different response.

So I try to stay curious about what the moment calls for. We might need a place to vent, a better question, a gentle challenge, or a plan to do something uncomfortable on purpose. I’d rather figure that out with someone than assume I know before they finish talking.